Delivery and Purchase Info

Shipping & Purchase Info

Shipping Policy  

We will dispatch your product(s) as soon as possible, once your order has been processed. All orders are dispatched from our distribution centre in central Iowa. Please reference the chart below to estimate the number of days it will take to receive your order from the time you receive your email delivery notification. You may also track your order shipment online at FedEx.com using the tracking number supplied in your email confirmation.

FedEx Transit Map
*Express orders may not be dispatched on the same day placed for reasons including, but not limited to: credit card processing errors, delivery and billing address verification, and inventory availability.

Express Delivery

If you would like your order sent via '2-Day' or 'Next Day', please make that selection at checkout.

*Express orders may not be dispatched on the same day for reasons including but not limited to: credit card processing errors, delivery and billing address verification, and inventory availability.

P.O. Box Addresses

Please call Kreg Customer Services on +1 800 447 8638 (Monday–Friday, 8 a.m.-5 p.m. CST) for assistance is sending orders to P.O. Box addresses.

United States Postal Service and APO/FPO Shipping

Please call Kreg Customer Services on +1800 447 8638 (Monday–Friday, 8 a.m.-5 p.m. CST) for assistance with orders that need to be dispatched via United Postal Service (USPS), or delivery to US Army Post Office (APO) or Fleet Post Office (FPO) addresses.

International Delivery – Canada

Please call Kreg Customer Services on +1 800 447 8638 (Monday–Friday, 8 a.m.-5 p.m. CST) for assistance with orders that are to be sent to Canada.

International Delivery – About Customs, Duties & Taxes

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders delivered outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Kreg Tool has no control over these charges, nor can Kreg Tool predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

International Delivery – Limitations

For products shipped internationally, product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications and labelling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring the use of an adapter or converter if appropriate). You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from Kreg Tool, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

International Delivery – Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers receiving products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

Delivery Claims

We promise to find solutions to any damage that arises during delivery, including part replacement and covering any delivery charges due to returns and exchanges of damaged items.

Credit Card Processing

All credit card processing will be performed by Kreg Tool Enterprises. The charge on your statement will appear as Kreg Tool Enterprises. We verify all billing addresses with credit cards, and if the address you enter does not match the credit card record, we will contact you. VAT will be added to the order during checkout, where applicable.

Return Policy

You may return any Kreg product that does not meet your expectations within 90 days of delivery for a full refund. We'll also pay the return delivery costs if the return is a result of our error. You should expect to receive your refund within four weeks of giving your package to the return courier; however, in many cases, you will receive a refund sooner. This time period includes the transit time for us to receive your return from the courier (5-10 working days), the time it takes us to process your return once we receive it (3-5 working days) and the time it takes your bank to process our refund request (5-10 working days). We'll notify you via email of your refund once we've received and processed the returned item.

Return Instructions

Please call Kreg Customer Services on +1 800 447 8638 (Monday–Friday, 8 a.m.-5 p.m. CST) for assistance with your product return. 

Payment Methods

We accept Visa, MasterCard, American Express and Discover credit cards. Please call Kreg Customer Services on +1 800 447 8638 (Monday–Friday, 8 a.m.-5 p.m. CST) for assistance in placing an order when using a cheque as your payment method.

Credit Cards

We currently accept Visa, MasterCard, American Express and Discover credit cards. You will be required to provide your name, credit card number, expiry date and the CW number on the back of your card. For Amex holders, the CW number appears on the front of the card.

Missing Items

If an item is missing from the order you receive, please call Kreg Customer Services on +1 800 447 8638 (Monday–Friday, 8 a.m.-5 p.m. CST) within 90 days to inform us of the missing item(s). 

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